SANTI, S.; ROBERTO TOMAHUW. ANALISIS IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DALAM MENINGKATKAN LOYALITAS PELANGGAN STARBUCKS DI KOTA TANGERANG . Jurnal Penelitian Manajemen, [S. l.], v. 3, n. 1, p. 54–66, 2025. Disponível em: https://jurnal.utpas.ac.id/index.php/jpema/article/view/172. Acesso em: 3 apr. 2025.